| Hold (call waiting) |
If privacy is desired, the existing caller can be placed on HOLD.
Use the hold code to answer a second call when CALL WAITING is used. |
| Analog
To place a call on hold:
1. Flash switch hook or recall button.
2. Dial *3.
(place handset on desk, do not hang up)
To return to held call:
1. Hang up handset
(sends 3-burst ring).
2. Lift handset.
|
Digital
To place a call on hold:
1. While on a call, press the hold button. A green lamp will light up on the phone, indicating that your call is on hold.
To return to held call:
1. Press the button next to the green lamp.
|
| Conference |
| If all parties need to be connected at the same time, a CONFERENCE can be established (3-party conference call). |
| Analog
To add a third party to a call:
1. Flash switch hook or recall button.
2. Dial the number of the 3rd party.
3. Flash switch hook or recall button.
|
Digital
To add a third party to a call:
1. While on a call, press the conference button.
2. Dial the number of the 3rd party.
3. Press conference again to join the calls.
|
| Transfer |
| If the calling party has reached the wrong number, or needs to talk to someone else, the call can be transferred. |
| Analog
To transfer a call:
1. Flash switch hook or recall button.
2. Dial the number the call will be transferred to and announce the call.
3. To complete the transfer, hang up.
|
Digital
To transfer a call:
1. While on a call, press the transfer button.
2. Dial the destination number.
3. Press the transfer button again to complete the transfer.
|
| Send-All-Calls |
| Allows users to direct all incoming calls immediately to their coverage path. |
| Analog
To Activate:
Lift handset and dial *4.
To Deactivate:
Lift handset and dial #4.
|
Digital
To Activate:
1. Press the Menu button.
2. Select "SAC". An arrow will appear above the letters, indicating that send all calls is active.
To Deactivate:
Follow the same process as above.
Follow the analog process to use this feature if it does not appear on your phone menu options.
|
| Call Forwarding |
| Allows all calls to an extension number to be forwarded to a selected internal extension number. |
| Analog
To Activate:
1. Lift handset and dial #2.
(listen for a second dial tone.)
2. Dial the number you are forwarding calls to plus the # key.
To Deactivate:
1. Lift handset and dial #3.
|
Digital
To Activate:
1. Press the menu button.
2. Select "CFrwd". You will hear a dial tone.
3. Dial the number you are forwarding calls to. You will hear a confirmation tone. An arrow will appear above the letters, indicating that call forwarding is active.
To Deactivate:
1. Press the menu button and select "CFrwd". The arrow above the words will be removed.
Follow the analog process to use this feature if it does not appear on your phone menu options.
|
| Abbreviated Dialing |
| Provides a list of stored numbers that can be accessed easily by the user to quickly place local, long-distance, and international calls. |
| Analog
To program a number:
1. Lift handset.
2. Dial the program code *0.
3. Dial list number 1.
4. Dial the item number (01-09).
5. Dial the telephone number you wish to store plus the # key.
To Make a call:
1. Dial the list access code *8.
2. Dial the item number (01-09).
|
Digital
To program a number:
1. Lift handset.
2. Dial the program code *0.
3. Dial list number 1.
4. Dial the item number (01-09).
5. Dial the telephone number you wish to store plus the # key.
To Make a call:
1. Dial the list access code *8.
2. Dial the item number (01-09).
|
| Last Number Redial |
| Automatically redials the last number dialed. |
| Analog
To redial the last number:
1. Lift handset.
2. Dial #0.
|
Digital
To redial the last number:
1. Press the menu button.
2. Select "Last". The phone will dial the number for you.
Follow the analog process to use this feature if it does not appear on your phone menu options.
|
| Call Pickup |
Allows users to answer calls ringing at other extension numbers within their specified CALL PICKUP group.
Note: Call pickup groups are created by the System Administrator upon request. |
| Analog
To pick up a call:
1. Lift handset.
2. Dial *7.
|
Digital
To pick up a call:
1. Press the menu button.
2. If a call is coming in, CPkup will have an arrow over it. Select it to pick up the call.
Follow the analog process to use this feature if it does not appear on your phone menu options.
|
| EC500 |
EC500 links your desk phone to another number of your choice. Both phones will ring simultaneously. It can be activated and deactivated from any phone.
Note: Initial setup is required by the System Administrator. |
| Analog
To activate:
1. Dial 626-8887.
2. Press 180 plus the # key<your extension>then press the # key again.
3. Listen for confirmation tone.
To deactivate:
1. Dial 626-8887
2. Press 181plus the # key<your extension>plus the # key again.
3. Listen for confirmation tone.
|
Digital
To activate:
1. Dial 626-8887.
2. Press 180 plus the # key<your extension>then press the # key again.
3. Listen for confirmation tone.
To deactivate:
1. Dial 626-8887
2. Press 181 plus the # key<your extension>plus the # key again.
3. Listen for confirmation tone.
|
| Personalized Ring |
| All digital phones have the capability of choosing from 8 different ringing patterns. |
| Analog
N/A
|
Digital
To activate:
Press the ring button. Each press of the button will present another pattern. Once you hear the pattern you like, wait a moment. It will ring 3 times then stop, setting your ring to that pattern.
|
| Automatic Wake Up: |
| Allows users to request a wake up call to be placed automatically to a certain extension at a specific time. |
| Analog
For configuration of this feature call Kyle Stoddard at extension 6024.
|
Digital
For configuration of this feature call Kyle Stoddard at extension 6024.
|
| Intercom |
| The intercom feature allows one user to call another user in a predefined group by pressing a button. |
| Analog
For configuration of this feature call Kyle Stoddard at extension 6024.
|
Digital
For configuration of this feature call Kyle Stoddard at extension 6024.
|
| Auto Callback: |
| Allows users who place a call to a busy or unanswered internal number to be automatically be called when the busy or unanswered number becomes available. |
| Analog
For configuration of this feature call Kyle Stoddard at extension 6024.
|
Digital
For configuration of this feature call Kyle Stoddard at extension 6024.
|
