FAQ - Help

• Q: My office phone is not working properly. What should I do?
  A: If the problem is with your phone set, fill out the telephone and accessory services request form with a description of the problem you are experiencing. If your phone line is not functioning correctly, fill out the phone line services request form. If you are not sure what is causing the problem, fill out the general services request form or contact Kyle at 6024 or kstoddard@weber.edu.
• Q: Who do I contact if I need to have a phone line installed, moved, or disconnected?
  A: Fill out the phone line services request form. If you have additional questions, contact Kyle at extension 6024.
• Q: I would like to have my phone calls transferred to my cellular phone. Is this possible?
  A: Yes. It is possible to have your phone calls sent to your cellular phone with a service called EC500. To request EC500 on your extension, fill out the voice services request form. Call Kyle at extension 6024 to find out more about this feature.
• Q: I would like to order a wireless headset for my phone. What do I need to do?
  A: Contact Kyle at extension 6024 to discuss your options. To place an order for a headset, submit a telephone and accessory services request form.
• Q: I am unable to make long distance calls from my office phone. What should I do?
  A: If your supervisor has authorized you to make long distance calls, fill out the voice services request form. Be sure to specify that you need to have long distance authorization added to your line. If you would like to request a long distance authorization code, please fill out the billing order form.
• Q: The wrong name is associated with my extension. How do I get it changed?
  A: Fill out the voice services request form.

• Q: Who do I contact if I have questions about voice mail?
  A: Voice mail requests should be sent through the voice mail services request form. If you have general voice mail questions or if you need further assistance, contact Kyle at extension 6024.
• Q: I would like to request a broadcast message. How do I do that?
  A: Fill out the voice services request form. Please include details of the message in the description box of the form.

• Q: I have a question about my bill. Who do I call?
  A: Submit a billing service request. If you have additional questions, contact Tricia at extension 7155.

• Q: Who do I contact for cellular issues?
  A: If your phone is on Weber State's account, fill out the cellular request form. If your phone is not on Weber State's account, you will need to work with your cellular service provider. If you need information, contact Allison at 8510.

• Q: I would like to have my listing changed or added to the Phonetic Operator. How can I do that?
  A: Submit the Phonetic Operator request form with the changes you would like to request. For more information about the Phonetic Operator, contact Allison at extension 8510.
• Q: How do I order a campus directory?
  A: Fill out the Campus Directory request form. Each full time employee is entitled to one free campus directory. Additional directories are $6. If you need more assistance, call Allison at extension 8510.
• Q: How do I change my listing information in the white section of the campus directory?
  A: It is your responsibility to update your white pages information. Telecommunications will not be making manual changes. Keep in mind only the following categories will be included in the web directory: Name, extension, fax number, cell phone (if you choose to include it), mail code, job title, department, campus e-mail, and room number. Your department and job title may only be changed by Human Resources through your supervisor. The following simplified instructions should be followed to review/update your personal information in the white section: Using your web browser, go to the Weber State University Home Page (www.weber.edu)
  Login to the eWeber Portal using your Wildcat Username and Password
  Go to the “My Weber” tab and find the “Search Directories” box
  Click on “White Pages” and check your information
  If changes need to be made, click on the link below your information titled “Update Directory Information”
  Here you can view your information as it is currently listed in the system. Please read all instructions on this page and make the necessary changes to your “directory name” and your campus address. PLEASE DO NOT HIT THE “BACK” BUTTON ON YOUR BROWSER WHILE WORKING ON THESE PAGES – IT WILL ONLY LOOP TO THE SAME PAGE.
  Please allow a FULL working day for the changes to be updated. After that time, please login again and make a final review of your information.
  If changes are NOT made, we will assume your data is correct and will print your personal information as it is displayed on your personal information page.
• Q: How do I change my listing information in the purple section of the campus directory?
  A: The purple section is automatically compiled using the information from the white section. If you have updated your information for the white section, it will be updated in the purple section.
• Q: How do I change listing information in the blue section of the campus directory?
  A: Fill out the blue pages request form and we will make the changes for you. Changes are due by the end of August each year.

• Q: I'm not sure which form to fill out. Who can I contact for help?
  A: If you need assistance with the request forms, you may contact Allison at extension 8510.
• Q: I submitted a request form, but I have not been contacted about it. What should I do?
  A: Contact Kyle at extension 6024 for assistance.

• Q: How do I tell if my phone is digital or analog?
  A: A digital phone has a caller ID and menu display while an analog phone does not.
• Q: How do I transfer a call?
  A: While on a call using a digital phone do the following:
  Press the transfer button.
  Dial the destination number.
  Press the transfer button again to complete the transfer.
  A: While on a call using an analog phone do the following:
  Press the switch hook for 1/2 second.
  Dial the destination number.
  Announce the call, then hang up.
• Q: How do I make a conference call?
  A: While on a call using a digital phone do the following:
  Press the conference button.
  Dial the destination number.
  Press conference again to join the calls.
  A: While on a call using an analog phone do the following:
  Press the switch hook for 1/2 second.
  Dial the number you wish to conference.
  Press the switch hook again to join the calls.
  Note: Conferences can include up to 6 parties on digital phones and 3 parties on analog phones.
• Q: How do I forward calls?
  A: On a digital phone press the forward button.
  Dial the destination number followed by the # button.
  To cancel, press the forward button.
  A: On an analog phone, pick up the handset and dial #2.
  Dial the number you are forwarding your calls to followed by the # button, then hang up.
  To cancel, pick up the handset and dial #3.
• Q: Are there more features?
  A: Yes. Here is a comprehensive list of phone features.
• Q: How do I get more information about phone headsets?
  A: Please visit our headsets information page for details.

• Q: How do I order a new phone or get one repaired?
  A: Phone related service is requested by filling out the form on the services page.
  If you aren't sure of what you want, ask a question in thedescription area and we will call you back with an answer.
• Q: How do I change the name displayed with my phone number?
• A: Submit a request on our services page with a brief description of what you need.
• Q: I need a longer line cord, what do I do?
  A: Submit a request on our services page with a brief description of what you need.
• Q: How do I get International dialing information?
  A: Visit our International Information page. If you need additional help, please contact Kyle Stoddard at 6024.
• Q: How do I call outside information?
  A: Dial 9 + 1 + 411.

• Q: How do I get cellular service?
  A: For cellular phones or related service call Allison at extension 8510. See our cellular FAQ site for more information.

• Q: How do I order voice mail?
  A: Fill out the voice mail request form.
• Q: How do I access my voice mail?
  A: Dial 7400, press the # button (or your extension number and the # button if you are notcalling from your extension), yourpassword followed by the # button, then follow the prompts.
  Note: If you are calling from off campus the access number is 626-7400.
• Q: How do I retrieve my messages?
  A: Dial 7400, and the # button (or your extension number and the # button if you are not calling from your extension), your password and 2 for getting messages, then follow the prompts.
• Q: How do I send a message?
  A: Dial 7400 and # (or your extension number and # if you are not calling from your extension), your password and 1 for sending messages, then follow the prompts.
• Q: How do I change my greetings?
  A: Dial 7400, and the # button (or your extension number and the # button if you are not calling from your extension), your password, and 3 to administer greetings, then follow the prompts.
• Q: Is there an easier way to access my voice mail?
  A: Yes there is. Click the images below.
   
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• Q: If I have a question about my bill who do I call?
  A: All billing issues are handled by Tricia Burton. She can be contacted at extension 7155.
• Q: Where can I find a list of monthly charges?
  A: To see a list of monthly charges, go to our Equipment Costs page.
• Q: How to I view my department's monthly bill?
  A: Follow the instructions on our online billing instructions page.

• Q: What is the Phonetic operator?
  A: The Phonetic Operator is a computer that utilizes speech recognition to provide WSU directory services.
• Q: What types of numbers are in the directory?
  A: All full time WSU faculty & Staff members' names and numbers should be available. WSU Department listings are also available.
• Q: What other information can I get from the Phonetic Operator?
  A: It provides cell phone numbers, email addresses, and fax numbersif available.
• Q: How do I access the Phonetic Operator?
  A: It is available 7 days a week 24 hours a day. It can be reached by dialing 8888 on campus or 626-8888 off campus.
• Q: I would like to have my listing changed or added to the Phonetic Operator. How can I do that?
  A: Submit the Phonetic Operator request form with the changes you would like to request. For more information about the Phonetic Operator, contact Allison at extension 8510.
• Q: How do I correct the pronunciation of my name?
  A: Contact Allison Knowlton at extension 8510 for instructions.

• Q: What do I do if I am getting annoying, threatening, or harassing phone calls?
  A: Weber State Telecommunications takes all types of harassment seriously. Telecommunications has created a process to report and resolve issues related to telephone harassment. Since each situation is different, please see the Reporting Telephone Harassment page to reference that procedure.