Building Relationships and Community with EQ
17th Annual Customer Service Conference: Oct. 21, 2022 @ Dumke Hall - Alumni Center
Hear from Dave Graff, founder of Shipley Communications and long-time Franklin Covey facilitator. Dave will lead us through The Four Lenses assessment and show us how growing our self-awareness and EQ (Emotional Intelligence) connects to our ability to know how our actions impact those around us.
Choose Your Session
This year we have two sessions available for you to choose the one which works best with your schedule. The conference includes a meal and free access to The Four Lenses assessment which will be sent the Monday prior to the conference.
8:30am to 12:00pm: Morning Session
- Includes Breakfast
- Register in Training Tracker for Course #400-25
12:30pm to 4:00pm: Afternoon Session
- Includes Lunch
- Register in Training Tracker for Course #400-26
You must register in order to attend.
Meet our Keynote Facilitator!
David has over 25 years of experience in management consulting, with a passion for designing and implementing organization-wide change efforts. David’s expertise in continuous improvement methodologies and application has allowed him to work extensively at integrating relevant and impactful quality/lean principles into broader organizational change efforts that align with overall business strategies.
Combined with his organizational design expertise, David evaluates individual and team strengths and vulnerabilities using a specialized temperament assessment process called The Four Lenses. He then provides the tools and methods to help individuals translate their temperament preferences into efficiency models. This methodology has enabled millions of humans a starting point to become a more human individual, family member, team member, or leader. One of David’s key mission elements is to “put the human back into humanity”.
David is skilled in training and coaching Senior Executives/Leaders, Managers, and individuals in culture, strategy and alignment, execution, lean principles, change leadership, communication skills, teambuilding, performance management, and problem solving. He strongly believes that if understood and implemented, the principles he teaches will begin the self-awareness process leading to higher levels of success from the family room to the board room.
When asked, what is your greatest leadership challenge? David’s’ reply is always, “striving to be the best leader in his greatest role(s) as husband, father, and grandfather.