General Reception Desk Guidelines & Expectations

You represent Weber State University as well as Access and Diversity (A&D) and the programs within A&D. We expect that you make every effort to maintain a professional appearance and behavior with our team and the students and families we serve. The following expectations apply to any staff working at the Reception Desk.


 

Clocking in and out:


Clocking in and out is part of developing reliability. You will need to clock in and out within 5 minutes of your shift. For example, if you are to be in at 9 you can clock in between 8:55 and 9:05. The same applies for clocking out. Failing to clock in and out properly may result in disciplinary action from your supervisor. SeeTime and Attendance System Employee Guide for more information about clocking in and out.

If working for longer than a 4-hour shift, you must take a 15-minute break. You may not work more than 20 hours per one (1) week (if work-study or 50/50), or 59 hours in a two (2) week period (if hourly).

Language:

 
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Refrain from foul, profane, abusive or sexually charged language. Loud and obnoxious behavior is inappropriate. Making fun or inappropriate remarks regarding other people goes contrary to our values as A&D.


Customer Service


Be fully engaged in providing excellent customer service to our students. Please refrain from having friends sit next to you and visiting by the front desk. If you are asked to run an errand, avoid going with friends or in pairs, unless specifically asked to do so for training purposes. Always try to help someone be better off than when they arrived. Promptly respond to email or phone messages from staff or students in a courteous manner. Copy appropriate staff on emails.

 

Dress Code

 

Although Weber State University does not have a dress code, please adhere to these basic guidelines to practice professionalism in the workplace.

  • Dress appropriately for interacting with WSU faculty, staff, students and community members. If in doubt, err on the side of modest clothing.
     
  • Avoid rumpled, ripped, offensive/obscene/revealing clothing with slogans/logos that depict: controlled substances like alcohol, drugs and tobacco; foul, profane, or abusive language; sexual overtones; excessive violence.
     
  • Practice the basics of good hygiene.
     
  • Clothing that works well for the beach, yard work, dance clubs, exercise sessions, and sports contests may not be appropriate for a professional, casual appearance at work.
     
  • Clothing that reveals too much cleavage, your back, your chest, your stomach or your underwear is not appropriate for a place of business (https://www.thebalance.com/a-relaxed-casual-dress-code-1919378)
     
  • A supervisor will provide a verbal warning and explain the dress code. If the dress code is not adhered a second time, a supervisor can ask you to go home during this shift without pay (do not clock in).

If you work at a junior high or high school while representing us, please follow their dress code when you are at their school. If you are unsure about whether or not an outfit is appropriate, please ask your supervisor.

 


Inclusive Behavior


Treat everyone in a respectful and courteous manner. Do not engage in teasing or rude behavior even with friends, especially if it is regarding an identity of theirs. We should be the most understanding, welcoming and accepting of different cultures and people. Demonstrate that by being kind to those that differ from you and creating an inclusive environment.