Current Job Opportunities

Posted 7/15/16

STEM Youth Educator for USU Extension

Youth Educator - $11.00/HR - 7/15/2016 USU Extension Service - 19 hours per week, no benefits

JOB SUMMARY: Work as a team with Utah State University (USU) Extension faculty and staff to provide 4-H youth programming with an emphasis on integrating Science, Technology, Engineering, & Math (STEM) in the community. MAJOR DUTIES: Organize and teach workshops/camps and contests in the community. Establish collaborations and form partnerships with other local/state/federal agencies and other educational entities in order to further the 4-H program in the county. Help to organize and maintain 4-H resources. Recruit and assist adult and youth volunteers to teach, build and strengthen the 4-H program in Weber County. Support the civil rights mandate of Utah State University Extension and implement innovative approaches to reach diverse audiences. Fulfill University Extension requirements for reporting and evaluation. Other related work as required.

MINIMUM QUALIFICATIONS: ? High school graduate with at least six months experience and/or education working with youth. ? Must be able to work effectively with volunteers, youth and families. ? Must be available during the afterschool hours of approximately 1 pm-6 pm and possibility of an occasional Saturday ? Self-starter with good follow through and ability to work with little supervision. ? Must own vehicle that can be used for work purposes. ? Excellent communication and interpersonal skills. ? Ability to multitask and set priorities; ability to follow written and verbal instructions. ? Outstanding time management skills. ? Basic Microsoft Office and computer skills. ? Employment contingent upon cleared background check. ? Must be able to pass a background check.

PREFERRED QUALIFICATIONS: ? College education in social science or youth development education. ? Experience teaching in a hands-on/learning by doing environment. ? Knowledge of STEM (Science, Technology, Engineering & Math) abilities. ? Knowledge and experience of current technology and computer hardware, computer software, including word processing. ? Ability to speak Spanish.

PHYSICAL DEMANDS: The employee must be able to meet the physical demands as described to perform the essential functions successfully on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear and listen. The employee is occasionally required to walk; use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

POSITION CLOSES July 29, 2016:


Posted 6/13/16

Technical Support Engineer - Linux - Provo, UT

Job Description

The Customer Care / Technical Support organization seeks an ambitious technical support engineer to provide technical support and problem resolution for customers using SUSE Linux products and offerings. Our portfolio includes SUSE Linux Enterprise Server/Desktop, SUSE Linux High Availability Extension, SUSE Manager, SUSE Cloud, SUSE Enterprise Storage just to name a few of the exciting products we work with.

Duties and Responsibilities:

  • Troubleshoot and resolve complex, critical and sensitive support issues over the phone, electronically and occasionally on-site.
  • Engage with next level support, development or product management.
  • Recreate customer issues and if needed document solutions to known issues.
  • Manage status and activity reporting to customer and SUSE Services.
  • Availability to occasionally be on call after hours and on weekends.

Minimum Qualifications / Required Skills:

  • Bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or related degree (or equivalent experience).
  • Ability to utilize a computer and software programs to understand and resolve technical product issues, locate potential software bugs, etc.
  • Position requires a strong technical aptitude.  Able to learn quickly and understand new technologies.
  • Outstanding customer service skills (via phone, e-mail, chat, and in person).  Ability to provide accurate and timely response and resolution to customer issues over the phone or electronically.
  • Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution - a core ethos of doing whatever is necessary to keep the customer happy
  • Ability to troubleshoot and analyze complex issues and offer alternative solutions, making timely logical decisions based on overall customer needs.
  • Position requires a strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous workloads.
  • Highly developed interpersonal, oral and written communication skills in English. (Second language skills are a plus.)
  • Ability to work in a dynamic team environment with other highly skilled, motivated team members
  • Experience with heterogeneous networks and network operating systems such as Linux, Unix and Windows.
  • Ability to travel from time to time to customer locations and resolve technical issues while maintaining good relationship with Customer and Customer Care/Technical Support is required.

Preferred Qualifications/Skills:

  • Prior experience in front line technical support position highly desired or solid in shell usage and basic system commands.
  • Scripting/programming experience helpful (shell, Python, Perl, C/C++).
  • IT/Technical support/SUSE Linux Services IT/Technical support/SUSE Linux Services Technical Support or as a system administrator for Linux OS (SUSE and/or Red Hat).
  • Familiar with rpm based Linux systems
  • Understanding of LPI1, CLP, RHCA, CompTIA Linux+ or equivalent (certification helpful)
  • Solid understanding hardware architectures, predominantly x86 and x86_64.
  • Good understanding of virtualization technologies (XEN, KVM, VMware, Hyper-V).
  • Experience with remote services and remote filesystems (NFS, Samba/CIFS).
  • Experience with maintaining Cloud, SAP or Storage solutions

Job Location Provo, Utah, United States

Position Type